Lumex Instruments Privacy policy
Date of entry into force: May 12, 2018
Last actualization date – March 2020
Lumex Instruments, together with its subsidiaries, (hereinafter as "Lumex Instruments", "we", "our", and "us") values the relationship we have with you and tries to protect and maintain your privacy. This Privacy Policy is designed to inform you about the types of personal data that we collect online on our website www.lumexinstruments.com (the "website") and offline, how we use the data, who we share it with and what rights and choices have been granted to you regarding our use of this data. The Privacy Policy also describes the measures we take to keep your personal data safe, how long we store it, how to contact us regarding our privacy practices, and how to exercise your rights.
This Privacy Policy does not apply to other websites of Lumex Instruments which have their own privacy policies or notes of privacy.
If you do not agree with this Privacy Policy in general or any part of it, you should not access the website. You can review our policies and practices described below.
To go to the corresponding section, click on the link below.
- 1. What information do we collect?
In this Privacy Policy “personal data” means information that identifies you or that could reasonably be used to identify you. Some examples of personal data are your name, postal address, telephone number, email address.
1.1. Information you provide us directly
Personal data you provide us online during visits Lumex Instruments websites or through email:
- Contact information, such as name, company, title, postal address, telephone number and email address;
- Other information you could provide (for example, when you complete our contact form on the website and include information in a free text field).
Personal data you provide through other contacts with Lumex Instruments
You can contact Lumex Instruments to ask your questions, get information or consultation related to our products. If you contact us or request an information about Lumex Instruments, you may be asked to provide your contact details, as well as other personal data that is associated with your request.
1.2. Information that can be collected automatically
When you use Lumex Instruments website we can also automatically collect some information about the use of the website and about the device in the manner described below.
IP address
We may save the Internet Protocol ("IP") address of your computer or other electronic device when you visit the Lumex Instruments websites. An IP address identifies the electronic device you use when accessing websites. Your IP address allows us to maintain communication with your computer when you browse the Lumex Instruments websites and customize the content.
Cookies
We also collect information about how you use Lumex Instruments websites through tracking technologies such as cookies. A cookie is a small piece of data that the websites you visit send to the browser and that allows the website to remember information, such as your preferred language, which can facilitate your next visit and make the site find it more useful. These technologies allow us to analyze website traffic, improve your experience on Lumex Instruments websites and offer you the content and features that may be of most interest to you.
Please note that some cookies are essential for the operation of our websites and deleting or disabling them will reduce the website functionality. To learn more about cookies and other tracking technologies, including how to disable them, visit http://www.allaboutcookies.org.
Log files
We collect certain information automatically and store it in the log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), reference/exit pages, operating system, time/date stamp, and/or visit data. We use this information to improve the offered services, website functionality and analysis.
Google services
We use Google Display Advertising services, such as Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting to show you our ads on other websites based on your previous visits to the Lumex Instruments websites, and better understand our ads impressions and the use of advertising services.
As part of our work with Google Analytics Demographics and Interest Reporting, we may use information from personalized Google ads or third-party visit data (such as age, gender and interests) from Google Analytics in order to analyze and improve our advertising.
Some of our online advertising is displayed using Google Display Advertising. As part of this program, we use Google Analytics functions, such as Retargeting. Due to this and other functionality offered by the advertising networks, we and advertising network operators, including Google, may use third-party cookies (such as DoubleClick cookies), and in some cases cookies of one of the operators (such as cookies from Google Analytics) in order to inform, optimize and serve advertising on the Internet, based on the user's previous visits to the Lumex Instruments websites.
1.3. Information we collect from other sources
We may combine information about you from a visit to one of the Lumex Instruments websites with information about your visits to other Lumex Instruments websites. We may also combine information about you that is collected through the Lumex Instruments websites with information that we have collected by email or offline, as well as with information provided by third parties.
- 2. How do we use your personal data?
We collect, process and disclose your personal data solo only for the general purposes described below:
- To respond and communicate with you regarding inquiries you may have and provide you with the information you request;
- to send you information about our products, news, promotions and other offers;
- to communicate with you and manage your participation in relation to surveys, events, programs and webinars;
- to provide the warranty and the support service;
- to process the claims we receive in relation to our products and services;
- to fulfill our contractual obligations to offer you the products and services you request;
- to operate, evaluate and improve our business (including to develop new products and services, improve our services, manage our communications, analyze our products, perform data analysis, and carry out accounting, auditing, reconciliation and collection activities invoices and other internal functions);
- to perform data analysis and other analysis and processing (including market and consumer studies, trend analysis, financial analysis, anonymization, encryption and tokenization of personal information);
- to protect against, identify and prevent fraud and other criminal activities, claims and other responsibilities.
We do not sell or disclose your personal data that we collect about you, except as described in this document.
We use the information collected online through cookies and other automated services to:
- personalize users’ visits to our website;
- provide content (including advertising) tailored to the interests of users and the way in which they browse our website;
- manage our business;
- help diagnose technical and service problems, manage our website;
- identify the users of our site and collect demographic information about users.
To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.
We use visitor data to determine how much time users spend on browsing the web pages of our site, how they navigate through it and how we can adapt it to better meet the needs of our users.
- 3. Who do we share your personal data with?
We share your personal data only with third parties described below. We do not sell or transfer your personal data to any third party for their business purposes.
We will share your personal data with:
- Our subsidiaries and affiliated companies for the purposes described in this Privacy Policy;
- Our professional advisors, auditors, and business partners;
- Third party that provide us marketing services, survey services, market research services;
- Other third parties with your consent.
Subsidiaries and distributors
We have established relations with subsidiaries and distributors, which help us manage our business and which may which may need to gain access to your personal data to provide Lumex Instruments services. We will not authorize them to use your personal data for any purpose that is not related to the commercial activity of Lumex Instruments and its subsidiaries.
Service providers
We may use the external service providers named below to process and store your personal data.
Third-party service providers have access to your personal data needed only to perform their functions but not for other purposes. Further, they must process this personal data in accordance with this Privacy Notice and as permitted by applicable data protection laws and regulations.
We use Mailchimp to send emails to users who subscribe to receive them. You can check the Mailchimp privacy policy (http://mailchimp.com/legal/privacy/) for information on how to manage user data.
We use third-party web analysis services, such as Google Analytics. The providers that manage these services use technologies such as cookies, log files, and web beacons to help us analyze how visitors use the website. The information collected through these means (including the IP address) is distributed to these service providers, who use it to evaluate the use of the website. To learn more about Google Analytics and how to unsubscribe, visit https://policies.google.com/privacy?hl=en.
We use Facebook Pixel Re-Marketing, which allows us to understand and deliver ads and make them more relevant to you. The data collected remains anonymous and we cannot see the personal data of any individual user. The data collected is saved and processed by Facebook. Facebook may connect the data with your Facebook account and use the data for its own advertising purposes (in accordance with the Facebook Data Use Policy found at: https://www.facebook.com/about/privacy/). You can opt for the use of Facebook cookies and Facebook pixel remarketing through your Facebook account settings.
Our website may also include social networking features, such as the Facebook Like button, Google Plus and Twitter widgets. These functions may collect information about your IP address and the page you are visiting on this website, and may set a cookie to ensure that the function works correctly. Your interactions with these features and the information about you collected by them are governed by the privacy policies of the companies that provide them.
Third-party advertising and online behavioral advertising
You may receive online advertisements of Lumex Instruments products and services on third-party websites and mobile services, for example, based on the information you provide to Lumex Instruments or to a third-party website you visit, or based on your navigation activity, purchases or interests. We may share information that does not identify you and is collected with cookies and other tracking technologies on our websites with our advertising service providers.
Organization change
In case Lumex Instruments decides to reorganize or transfer our business through sale, merger or acquisition, Lumex Instruments may share your personal data with real or potential buyers. We will require all actual or potential buyers to process that personal data in accordance with this policy.
- 4. How do we protect your personal data?
Lumex Instruments takes the security of your personal data very seriously and we take every effort to protect them. We maintain all technical, administrative and physical controls to ensure the security of personal data collected through our websites. Access to your personal data is only allowed among our employees and distributors according to the need to know them.
Global access to our website
This site is owned by Lumex Instruments in Canada, but, under this Privacy Policy, the information you provide will be accessible to our subsidiaries and distributors in other countries. By using this website, you understand that your personal data may be stored and processed in Canada and in any country to which we may transfer them in the course of our business activity. The level of legal protection of personal data is not the same in all countries, but we will take our security measures in an effort to keep your personal information secure.
- 5. How long do we store your personal data?
We will keep your personal data for as long as we need them for the purpose for which we process it.
We will review the personal data we own and securely delete them, or in some cases we will make them anonymous when there is no longer a legal, commercial or consumer need for them to be preserved.
- 6. What are your rights?
You have the right to get a copy of the personal data we keep about you and obtain the certain information on how we use your personal data and who we share it with. You can ask us to make corrections on inaccurate or incomplete personal data we have about you.
You have the right to receive the data you have provided us in a machine-readable format and to transmit it to another controller.
You can also request the deletion of your personal data or the restriction of processing your data.
At any time, you have the right to object to your personal data processing in order to send you marketing and we will stop processing it for that purpose.
Finally, you can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided below.
- 7. How can you contact Lumex Instruments?
To request access to your personal data, submit a query, complaint or request for correction, or to unsubscribe from certain programs: contact us by email at info@lumexinstruments.com.
You can also send a letter to the following address:
Lumex Instruments
0890278 B.C. Ltd.
Unit 1-3 7294 Fraserview Place
Mission, B.C., V4S 0A3 CanadaIn all communications with Lumex Instruments, please include your email address, the address of the website or other sources to which you have provided your personal data (e.g. www.lumexinstruments.com) and a detailed explanation of your request. If you wish to delete, modify or correct your personal data and contact us by email, please include "Request for removal of personal data" or "Request for modification/correction of personal data" in the subject of the message. You may be asked for more information about your problem.
For more information about your personal data, or if you are not satisfied with the response received and wish to submit a claim, contact your local data protection authority, if applicable.
- 8. Changes to the Privacy Policy
We only use personal data in the manner described in this Privacy Policy at the time of collecting information, or accepted with your permission. However, this Privacy Policy may be updated periodically to reflect changes in our practices regarding personal data. When we post changes to this policy, we will review the date of the last update at the beginning of the page. We will post a prominent notice on our website or send you an email notifying you of any significant changes to our Privacy Policy.
We will not reduce your rights under this Privacy Policy without your consent.